BuildView
Support
Help with project access, site imagery, timelapse production and your BuildView account.
Images have not updated
Check that the site camera and router have power and that the site internet or mobile connection is operating.
A brief delay can occur after a connection outage. If images do not resume, send us the project name and the approximate time of the last image.
Timelapse video is processing
Videos are produced in the background. Projects containing many images, high-resolution output or additional title pages may take longer to complete.
You can leave the page while production continues and return later to check its status.
Cannot access a project
Project access is controlled by your Dealer / Partner Organisation Admin or by Myriad Monitor. Confirm that you are signed in with the email address that was invited.
Privacy and image review
Automated review tools can help identify images that may contain faces or vehicle registration plates, but they are an aid rather than a guarantee. Users should review material before publishing or sharing it.
Still need help?
Send the project name, what you were trying to do and any relevant screenshot.